So I've been saving up for this wig for a costume I'm planning on doing this summer and it's super awesome. I finally got it last week and I am very excited. But I would be even more excited if the process of getting said wig would have been a bit easier. I went to this shop, I won't say which because it is regularly a very nice shop to get things from. But I have been there before and gotten a wig there before and loved it.
I went in and the wig I wanted was sitting there on display, and there was a woman nearby and I said I want that one please. And she said ok, and I said you do a price promise right? Now a price promise is where if you find a product cheaper somewhere else they will match the price and give it to you for the same price. Now this shop goes one step better and will match the price and then give you ten percent off whatever the price is there and what the price was at the other shop. Now the wig I wanted in this shop was $60 and since I had been saving up for it I was prepared to pay that much, but when I shopped around it was $30 cheaper in all of the other stores. then I checked to see if the shop was selling a slightly better wig, but it wasn't, I checked and it was exactly the same wig but for $30 more.
if it would have been like $10 I probably would have just payed it. But since I am a poor college student and it was $30 I felt like it was the difference between me being able to afford this wig and me just dreaming I'd be able to afford this wig. So before going to the shop I printed off the price of the wig from another shop so I could show them and be like Why?
The reason I just didn't go to another shop and buy it for that price was because if I went to this shop and got the price match I would get another couple of dollars off. So it would be cheaper than the cheaper stores. So I presented this woman with undeniable evidence and said to her: it's $30 dollars cheaper at all these other stores, can you match it? and she said to me, 'no we only price match store to store.' and I said 'no on your website it says you have an online price promise.' That is genuinely the headline. It even says in the terms and conditions that the item on the website must be in stock and available for delivery. On their website. Which means it's an online price promise. It's website to website. So she called over the manager who continued to tell us the same thing that it was in store and not online. And then he continued to tell us all the reasons we were wrong. It wasn't an opinion! If you state on your website that you do something then you need to actually carry that out and actually do that because that is one of your companies policies. It felt like they put this 'price promise' thing on their website so people thought they were this really great company doing really nice things, but they didn't think anyone was actually going to put that policy to the test. And now that somebody had they were panicking.
So in the end I said well if you're adement that it's an in store price promise can you do that? Can you call one of the competitors shops and see if they have it in stock? And then if they do, then can you do the price match? She said yes we can, so she called one of the other competitor's shops and they had it in stock. So I said right, now can I have that wig at the competitor's price? And she said no, we don't have that wig in stock.
ARRRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!
We'd been in this shop for like half an hour or more, if she had just said to me at the start when I said I wanted the wig that they didn't have it in stock.... I can't buy a wig that isn't there! We had just spend the better part of an hour price matching a wig that wasn't there. What is going on?
So she called another store and they had it in stock, we went down to this store, and when we got there we said can you match it blah blah blah blah blah? And what did the guy say to us? No. We only do in store price matching. So we had to go through the whole ordeal again and explain to him that's what it says on your website, you say you do an online price matching therefore that's what you should be doing. But if you're so adement that you don't do an online price match then can you call another store and see? Luckily there was a competitor's shop right next door and he went in and asked and they had it in stock. So finally, I got my wig for $30. However, in their price promise they say they'll beat it by 10% of the difference which they didn't do so I'm a bit annoyed about that. Plus the guy serving us was really jerkish in the second shop and he said to us; 'do you want carer's insurance?' we said no. He said, 'oh, you'll be happy when it gets ruined then won't you?'
Ugh.
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