Recently I was hired on to a local restaurant as a part time waitress. And let me tell you, there is never a dull moment in waitressing. Tonight in particular was one of those nights where I just wanted to get off work and curl up with my teddy bear and Dragon age and never go to work again. Then again, I guess everyone has their days at work like that. But there are several things that bug me about waitressing, and I am most definitely going to be sharing them with you.
So tonight I had a table of six people they ordered very complex things, and I managed to get all but two right. And to be fair, one of them wasn't really specified, because she said she wanted cheese fries with her burger, and the burger comes with fries so I just did that, then she decided she wanted a platter of cheese fries. so I had to go do that. But anyways, apparently one of the woman's eggs wasn't cooked enough, so I took it back to the kitchen and asked that they cooked it a little longer. Now, at the time we were fairly busy so the kitchen was running a little slow. So it took about 15 minutes for the egg to come out. In that time, the rather overweight family had managed to eat all of their food and they told me that because I took so long they wanted me to make the manager have her food rung up free.
Ok. So let me get this straight. You got hash-browns, a waffle, bacon, sausage and toast for 8 bucks and because you didn't get the 99 cent egg... you want the meal for free. RIGHT. Now, I didn't say that, I said "I can't do that, our managers not here at the moment." "well you had better go find one." she said. So I got our shift supervisor who really had the same amount of authority as I did. She listened and nodded her head and ended up giving her the meal for free. What she told her though was totally wrong. She said I hadn't brought out ANY of her food, had gotten every single order wrong, was rude, and blamed it all on the kitchen.
NOW. Ok, I blamed the fact that the egg took so long on the kitchen because I cannot control what goes on in the kitchen. Secondly, I did not get all of your orders wrong, I got 2 pieces of a specific meal wrong and quickly fixed them no charge. And lastly, you did get your food. Or I don't know what you were shoving into your mouth hole 5 minutes ago.
It's people like this that make me hate waitressing, living off the charity of strangers really bugs me, because they might not be particularly nice people, meaning I don't get that much money. I would really like to take all of those people who don't leave me tips, or leave me penny tips and make them work one single hour of my shift, and I'll pretend to be them for an hour. I think it would work out well for everyone.
Saturday, April 21, 2012
Tuesday, April 10, 2012
Annoying salespeople
So I've been saving up for this wig for a costume I'm planning on doing this summer and it's super awesome. I finally got it last week and I am very excited. But I would be even more excited if the process of getting said wig would have been a bit easier. I went to this shop, I won't say which because it is regularly a very nice shop to get things from. But I have been there before and gotten a wig there before and loved it.
I went in and the wig I wanted was sitting there on display, and there was a woman nearby and I said I want that one please. And she said ok, and I said you do a price promise right? Now a price promise is where if you find a product cheaper somewhere else they will match the price and give it to you for the same price. Now this shop goes one step better and will match the price and then give you ten percent off whatever the price is there and what the price was at the other shop. Now the wig I wanted in this shop was $60 and since I had been saving up for it I was prepared to pay that much, but when I shopped around it was $30 cheaper in all of the other stores. then I checked to see if the shop was selling a slightly better wig, but it wasn't, I checked and it was exactly the same wig but for $30 more.
if it would have been like $10 I probably would have just payed it. But since I am a poor college student and it was $30 I felt like it was the difference between me being able to afford this wig and me just dreaming I'd be able to afford this wig. So before going to the shop I printed off the price of the wig from another shop so I could show them and be like Why?
The reason I just didn't go to another shop and buy it for that price was because if I went to this shop and got the price match I would get another couple of dollars off. So it would be cheaper than the cheaper stores. So I presented this woman with undeniable evidence and said to her: it's $30 dollars cheaper at all these other stores, can you match it? and she said to me, 'no we only price match store to store.' and I said 'no on your website it says you have an online price promise.' That is genuinely the headline. It even says in the terms and conditions that the item on the website must be in stock and available for delivery. On their website. Which means it's an online price promise. It's website to website. So she called over the manager who continued to tell us the same thing that it was in store and not online. And then he continued to tell us all the reasons we were wrong. It wasn't an opinion! If you state on your website that you do something then you need to actually carry that out and actually do that because that is one of your companies policies. It felt like they put this 'price promise' thing on their website so people thought they were this really great company doing really nice things, but they didn't think anyone was actually going to put that policy to the test. And now that somebody had they were panicking.
So in the end I said well if you're adement that it's an in store price promise can you do that? Can you call one of the competitors shops and see if they have it in stock? And then if they do, then can you do the price match? She said yes we can, so she called one of the other competitor's shops and they had it in stock. So I said right, now can I have that wig at the competitor's price? And she said no, we don't have that wig in stock.
ARRRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!
We'd been in this shop for like half an hour or more, if she had just said to me at the start when I said I wanted the wig that they didn't have it in stock.... I can't buy a wig that isn't there! We had just spend the better part of an hour price matching a wig that wasn't there. What is going on?
So she called another store and they had it in stock, we went down to this store, and when we got there we said can you match it blah blah blah blah blah? And what did the guy say to us? No. We only do in store price matching. So we had to go through the whole ordeal again and explain to him that's what it says on your website, you say you do an online price matching therefore that's what you should be doing. But if you're so adement that you don't do an online price match then can you call another store and see? Luckily there was a competitor's shop right next door and he went in and asked and they had it in stock. So finally, I got my wig for $30. However, in their price promise they say they'll beat it by 10% of the difference which they didn't do so I'm a bit annoyed about that. Plus the guy serving us was really jerkish in the second shop and he said to us; 'do you want carer's insurance?' we said no. He said, 'oh, you'll be happy when it gets ruined then won't you?'
Ugh.
I went in and the wig I wanted was sitting there on display, and there was a woman nearby and I said I want that one please. And she said ok, and I said you do a price promise right? Now a price promise is where if you find a product cheaper somewhere else they will match the price and give it to you for the same price. Now this shop goes one step better and will match the price and then give you ten percent off whatever the price is there and what the price was at the other shop. Now the wig I wanted in this shop was $60 and since I had been saving up for it I was prepared to pay that much, but when I shopped around it was $30 cheaper in all of the other stores. then I checked to see if the shop was selling a slightly better wig, but it wasn't, I checked and it was exactly the same wig but for $30 more.
if it would have been like $10 I probably would have just payed it. But since I am a poor college student and it was $30 I felt like it was the difference between me being able to afford this wig and me just dreaming I'd be able to afford this wig. So before going to the shop I printed off the price of the wig from another shop so I could show them and be like Why?
The reason I just didn't go to another shop and buy it for that price was because if I went to this shop and got the price match I would get another couple of dollars off. So it would be cheaper than the cheaper stores. So I presented this woman with undeniable evidence and said to her: it's $30 dollars cheaper at all these other stores, can you match it? and she said to me, 'no we only price match store to store.' and I said 'no on your website it says you have an online price promise.' That is genuinely the headline. It even says in the terms and conditions that the item on the website must be in stock and available for delivery. On their website. Which means it's an online price promise. It's website to website. So she called over the manager who continued to tell us the same thing that it was in store and not online. And then he continued to tell us all the reasons we were wrong. It wasn't an opinion! If you state on your website that you do something then you need to actually carry that out and actually do that because that is one of your companies policies. It felt like they put this 'price promise' thing on their website so people thought they were this really great company doing really nice things, but they didn't think anyone was actually going to put that policy to the test. And now that somebody had they were panicking.
So in the end I said well if you're adement that it's an in store price promise can you do that? Can you call one of the competitors shops and see if they have it in stock? And then if they do, then can you do the price match? She said yes we can, so she called one of the other competitor's shops and they had it in stock. So I said right, now can I have that wig at the competitor's price? And she said no, we don't have that wig in stock.
ARRRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!
We'd been in this shop for like half an hour or more, if she had just said to me at the start when I said I wanted the wig that they didn't have it in stock.... I can't buy a wig that isn't there! We had just spend the better part of an hour price matching a wig that wasn't there. What is going on?
So she called another store and they had it in stock, we went down to this store, and when we got there we said can you match it blah blah blah blah blah? And what did the guy say to us? No. We only do in store price matching. So we had to go through the whole ordeal again and explain to him that's what it says on your website, you say you do an online price matching therefore that's what you should be doing. But if you're so adement that you don't do an online price match then can you call another store and see? Luckily there was a competitor's shop right next door and he went in and asked and they had it in stock. So finally, I got my wig for $30. However, in their price promise they say they'll beat it by 10% of the difference which they didn't do so I'm a bit annoyed about that. Plus the guy serving us was really jerkish in the second shop and he said to us; 'do you want carer's insurance?' we said no. He said, 'oh, you'll be happy when it gets ruined then won't you?'
Ugh.
Tuesday, April 3, 2012
cake and books
So I'm just munching on a bit of chocolate cake here. It was sent to me through the mail today from a really good friend. Who does that? That is so great. And it's also reallllly good cake as well. I'm a very happy girl right now.
Now, I read an awful lot. I counted my books today specifically for this post and it turns out I have a lot more than I thought I did. I have 376 books. I could start a library! Now, I haven't really read all of them because I have a really bad book buying addiction. I'll be reading one book, but by the time I've finished it I'll have bought ten more. But because I have so many, I have a lot of favorites so I thought I would give you my top 10 favorite books. But then I realized I can't choose just 10, so I settled for 11. HOWEVER, I have left out Harry Potter, Maximum Ride, and the Hunger Games because I love all of those series equally and couldn't possibly pick a favorite.
So at number 11 we have Green Angel by Alice Hoffman. I read it when I was around 10 but it still remains to be one of my favorite books. It's a story of a girl who loses her family and has to learn to live on her own in the retreat of her garden and discover exactly who it is that she is.
At number 10 I have the Doomspell by Cliff Mcnish. Again, I read these before I even reached my teens but it's the first fantasy series that I ever really got into. It's about two young children who find themselves in another world and they discover that they've got magic powers. It's slightly Narnian but much darker.
Number 9 is the Five People you meet in Heaver by Mitch Albom. It's about this old man who dies saving a little girl and goes to Heaver. And when he gets there there are 5 people waiting for him that he effected in his lifetime and they have to explain his life to him. It's really nice because it's a book about how you can effect someone's life and change people's worlds without ever really knowing them.
At number 8 is Inkspell by Cornelia Funke. It's actually the second book in a trilogy, but it's much more fast paced then the other two in the series. It's about this girl and her father who find they can read people in AND out of books, and they read themselves into a specific one called Inkheart where it's Medieval and stuff. It's very intriguing and I love the characters so much.
The next one is an offer you can't refuse by Jill Mansell. I can't resist a bit of chick flick every now and then, and this just happens to be my favorite. Right, answer me this: What do you do if you're boyfriend's mom offers you 10,000 dollars to break up with him? Read it and find out. So good.
Dream Factory by Brad Barkley is at number 6. It is about a girl who plays Cinderella at Disneyland while all the regular actors are on strike. Then the boy who plays Dale at the park starts falling for Ella (that's really her name) even though he's dating the so called "perfect" Cassie. The book describes their jobs, (Ella has to get married 4 times a day to prince Charming) and you get a peek into what it's like to work in Disneyland through their dry, cynical humorous descriptions of what happens behind the manufactured "magic".
Number 5 is the Book Thief. This is the first book I've come across where the main character has blonde hair and brown eyes. It's a rare combo. This book is actually narrated by Death and it's about his encounters with a little girl who's living in Nazi Germany and she keeps stealing and saving books from book burnings. I cried a lot whilst reading this, so if you're going to give it a go have some tissues at the ready.
Number 4 is The Eternal Ones by Kirsten Miller. This is part of a series and I actually haven't read the next ones yet but I just really liked this book. It's about this girl in Haven who keeps having visions and flashbacks about a past life that she once lived and she feels like there's a boy who she once lost and needs to find again but little does she know he's actually looking for her too. Now it's actually tied with another book called Reincarnation by Suzanne Weyn and it has a lot of the same story line, it's just about this couple that tries and tries to get together over history and just ends up always dying on the other one. It starts in the cave man days and they actually end up killing each other within the first two pages. It's a really good book and makes you think a lot.
Ok Top 3. These are the really good ones. Number 3 is The Night Circus By Erin Morgenstern. The Circus arrives without warning no announcements proceed it, it is simply there when yesterday it is not. Just read it. I can't even explain what is in this book, you just need to read it and love it.
Number 2 is Grow Up by Ben Brookes. I would read the blurb on the back of the book, but it's not exactly family friendly. It is definitely 18 and up, (Not saying that's when I read it) but it's really good. It's about being a teenager and experimenting and growing up. And it's really good. If you're old enough, read it.
And finally, at my top spot... and it's going to take a lot to knock it off the top position but it's One Day by David Nicholls. Every chapter is the same day, every year for 20 years. And it's about Emer and Dexter and how their relationship builds, breaks down, and finally comes together. Again, it's a tear jerker but I've never had a book speak to me as much as this one did. And plus it's hilarious as well, but it gets sad. So... be prepared.
So yeah, that's my top 11 so look them up, they are so good, and I've given a few of these books to people who don't like reading and they read them within a week, they're just that good, so seriously, give it a go.
Now, I read an awful lot. I counted my books today specifically for this post and it turns out I have a lot more than I thought I did. I have 376 books. I could start a library! Now, I haven't really read all of them because I have a really bad book buying addiction. I'll be reading one book, but by the time I've finished it I'll have bought ten more. But because I have so many, I have a lot of favorites so I thought I would give you my top 10 favorite books. But then I realized I can't choose just 10, so I settled for 11. HOWEVER, I have left out Harry Potter, Maximum Ride, and the Hunger Games because I love all of those series equally and couldn't possibly pick a favorite.
So at number 11 we have Green Angel by Alice Hoffman. I read it when I was around 10 but it still remains to be one of my favorite books. It's a story of a girl who loses her family and has to learn to live on her own in the retreat of her garden and discover exactly who it is that she is.
At number 10 I have the Doomspell by Cliff Mcnish. Again, I read these before I even reached my teens but it's the first fantasy series that I ever really got into. It's about two young children who find themselves in another world and they discover that they've got magic powers. It's slightly Narnian but much darker.
Number 9 is the Five People you meet in Heaver by Mitch Albom. It's about this old man who dies saving a little girl and goes to Heaver. And when he gets there there are 5 people waiting for him that he effected in his lifetime and they have to explain his life to him. It's really nice because it's a book about how you can effect someone's life and change people's worlds without ever really knowing them.
At number 8 is Inkspell by Cornelia Funke. It's actually the second book in a trilogy, but it's much more fast paced then the other two in the series. It's about this girl and her father who find they can read people in AND out of books, and they read themselves into a specific one called Inkheart where it's Medieval and stuff. It's very intriguing and I love the characters so much.
The next one is an offer you can't refuse by Jill Mansell. I can't resist a bit of chick flick every now and then, and this just happens to be my favorite. Right, answer me this: What do you do if you're boyfriend's mom offers you 10,000 dollars to break up with him? Read it and find out. So good.
Dream Factory by Brad Barkley is at number 6. It is about a girl who plays Cinderella at Disneyland while all the regular actors are on strike. Then the boy who plays Dale at the park starts falling for Ella (that's really her name) even though he's dating the so called "perfect" Cassie. The book describes their jobs, (Ella has to get married 4 times a day to prince Charming) and you get a peek into what it's like to work in Disneyland through their dry, cynical humorous descriptions of what happens behind the manufactured "magic".
Number 5 is the Book Thief. This is the first book I've come across where the main character has blonde hair and brown eyes. It's a rare combo. This book is actually narrated by Death and it's about his encounters with a little girl who's living in Nazi Germany and she keeps stealing and saving books from book burnings. I cried a lot whilst reading this, so if you're going to give it a go have some tissues at the ready.
Number 4 is The Eternal Ones by Kirsten Miller. This is part of a series and I actually haven't read the next ones yet but I just really liked this book. It's about this girl in Haven who keeps having visions and flashbacks about a past life that she once lived and she feels like there's a boy who she once lost and needs to find again but little does she know he's actually looking for her too. Now it's actually tied with another book called Reincarnation by Suzanne Weyn and it has a lot of the same story line, it's just about this couple that tries and tries to get together over history and just ends up always dying on the other one. It starts in the cave man days and they actually end up killing each other within the first two pages. It's a really good book and makes you think a lot.
Ok Top 3. These are the really good ones. Number 3 is The Night Circus By Erin Morgenstern. The Circus arrives without warning no announcements proceed it, it is simply there when yesterday it is not. Just read it. I can't even explain what is in this book, you just need to read it and love it.
Number 2 is Grow Up by Ben Brookes. I would read the blurb on the back of the book, but it's not exactly family friendly. It is definitely 18 and up, (Not saying that's when I read it) but it's really good. It's about being a teenager and experimenting and growing up. And it's really good. If you're old enough, read it.
And finally, at my top spot... and it's going to take a lot to knock it off the top position but it's One Day by David Nicholls. Every chapter is the same day, every year for 20 years. And it's about Emer and Dexter and how their relationship builds, breaks down, and finally comes together. Again, it's a tear jerker but I've never had a book speak to me as much as this one did. And plus it's hilarious as well, but it gets sad. So... be prepared.
So yeah, that's my top 11 so look them up, they are so good, and I've given a few of these books to people who don't like reading and they read them within a week, they're just that good, so seriously, give it a go.
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